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Got questions? We've got answers.

Well, we hope so! If your question or answer is not below, contact us here or at hello@playboxes.com.

Where do I direct questions, comments, or issues?
We want to make your experience extraordinary, so please contact us directly with any feedback, questions, comments, issues or concerns at hello@playboxes.com or contact us here.

As a brand new small business, we are working tirelessly to perfect our products and give you a great playboxes experience. We will be sure to answer your inquiry quickly!
What are playboxes?
Playboxes are beautifully designed, eco-friendly toys that spark creativity and imaginative play as little ones color, imagine and learn.

Today, our primary product is our coloring playhouses (think of it as a box fort meets life-sized coloring book). But, we made sure to think beyond the box and added an educational activity booklet and colorful stickers to make it extra special. If you need additional activity booklets, you can easily add extras within that product page.

We have many more products in the works. Be the first to hear about them by signing up for our email list and following us on Facebook and Instagram.

Want to know more about us? Check out our story.
How and where are playboxes made?
Playboxes are designed, made and shipped by our small team in Dallas, Texas, USA. We are committed to bringing joy and jobs to our world, starting in our local community.

In the future, we would love to collaborate with YOU, our community, and other independent artists and brands. Interested? Give us a shout at collaborate@playboxes.com or contact us here.
What’s included in my purchase?
Playboxes include the playhouse structure, accessories (such as castle turrets, birthday candles or rocket fins) and one activity book full of educational content, jokes, craft ideas, and more than 50 colorful stickers. If you need additional activity booklets, you can easily add extras within that product page.
How big are these playhouses?
Check out individual product pages for shipped and assembled dimensions for each playbox. Made primarily for indoor play (they are made of corrugate after all!), our playboxes are designed to be small enough to fit in a playroom and large enough for at least two little adventurers to play.
Will there be new playboxes coming soon?
Yes! Many more playbox designs are in the works and will be announced on our social media and to our email subscribers. 

To be the first to hear about new product launches, sign up for our email list or follow us on Facebook and Instagram.
What ages are playboxes for?
Playboxes are designed for kiddos age 3-8, but we have found that kids of all ages - and kids at heart - enjoy getting in on the fun.
How long do they last?
How long your playbox will last will largely depend on how and where it is being used. Indoors, the playhouses can last several months. If your playbox is left outdoors or gets wet, it will deteriorate quickly.
Do playboxes require assembly?
Yes and that's part of the fun - especially for little ones!

We designed our playhouses to be assembled by a single adult. Since the structure is only two pieces, many people find putting it together intuitive. To help, we included instructions directly on the structure and provided detailed instructions in the activity booklet. You can also watch assembly videos here.
Do you ship internationally?
Currently, we are only available for delivery to the contiguous United States. We hope to offer shipping to Alaska, Hawaii and Canada in the near future.
When will my order arrive?
We do everything we can to get your playboxes to you as quickly as possible so you can get the fun started!

We process all orders within 1 business day and they typically arrive at their final destination within 3-4 business days. However, sometimes shipping can take up to 8 business days, especially depending on location. 

Need it faster? No problem! We have expedited shipping options available at checkout.
How do I check my order status?
After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information.

If you need additional assistance, please contact us or email orders@playboxes.com. We’ll be happy to help check status!
How do I make a return or exchange?
We want to make sure you are delighted with your experience! If there are problems, please contact us and we will find a solution.

We will gladly accept your return or exchange of items that are unused, unopened and in the same condition as when received within 30 days of purchase.

Unfortunately, the initial shipping charge will not be refunded. Customers will be responsible for return shipping (and new item shipping for an exchange).

Contact orders@playboxes.com with your order number and let us know you’d like to return or exchange. We’ll go from there!
How do I cancel an order?
As long as the order has not shipped, you can change or cancel your order by emailing orders@playboxes.com. Please include your order number and we will do everything we can to accommodate your request.
How do I send playboxes as a gift?
Playboxes are excellent gifts, so look at you, smarty pants! There are two ways to send:

1) Purchase specific items and ship them to the giftee. You can do this by indicating it’s a gift at checkout, and putting the recipient’s name in the shipping address section.

2) Purchase an electronic gift card. You can buy gift cards within our shop for any amount and send it to them directly. Just let us know their email address!
Do you sell wholesale/in bulk?
Yes! Let’s chat about your needs. Shoot us an email at hello@playboxes.com or contact us here.
Is my personal and credit card information secure?
We take your security very seriously.

All personal and financial Information is collected over a secure SSL communication channel with encryption. Your payment information is processed securely. We do not store credit card details nor do we have access to your credit card information. All transactions are powered by Shopify.

For more information, please see our privacy policy.
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